Privacy Policy 

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Addresses
• Purchase or account history
• Payment details (including card or bank information for transfers and direct debits)
• Call recordings
• Records of meetings and decisions
• Occupation

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details
• Occupation

We collect or use the following information for service updates or marketing purposes:

• Names and contact details
• Addresses
• Occupation

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

• Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. 
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
• Your right to erasure - You have the right to ask us to delete your personal information. 
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
• Your right to object to processing - You have the right to object to the processing of your personal data. 
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
• Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods are:

• Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
• Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
  • It is necessary to collect personal information in order to be able to enter and maintain business relationships, and to provide transactional services to other businesses. This is mutually beneficial for 3dots consulting Ltd, its suppliers, current and potential business clients and partners. 

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
  • We collect or use your information in order to be able to conduct our services, which will benefit you, your organisation or someone else, without causing undue risk or harm to anyone. Our legitimate interests are as listed above. 

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
  • We collect or use your information in order to be able to conduct our services, which will benefit you, your organisation or someone else, without causing undue risk or harm to anyone. Our legitimate interests are as listed above.

Where we get personal information from

• Directly from you
• Publicly available sources
• Previous employers
• Suppliers and service providers

How long we keep information

We will retain your data as long as required to support the Legitimate interests listed above, and for as long as required to meet our legal obligations. We review the data that we hold periodically.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us at info@3dots-consulting.com.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

24 March 2025